Warranty Policy.
We craft each piece with care and thoroughly inspect it before shipping. If something isn’t right, we’re committed to resolving it fairly. To help us assist you efficiently, please provide clear photos or videos showing the issue—blurry or missing evidence cannot be accepted. Items must be returned in full, including any broken parts, for inspection. We kindly ask for honest and accurate information to ensure a quick and fair resolution for everyone.
Warranty guidelines
General Information.
What's Covered?
- Loose pearls or stones
- Broken chains on necklaces and bracelets
- Defective clasps or closures
- Broken earrings (if caused by a manufacturing defect)
What’s Not Covered?
- Everyday wear and tear (scratches, tarnishing, oxidation)
- Damage caused by misuse, accidents, or improper care
- Repairs or alterations by a third party
- Loss or theft
How to Make a Warranty Claim?
It’s simple:
- Email us at hello@o-milo.com with your order number, photos and / or videos of the issue, and a brief description of what happened.
- Pack your item securely—we’ll guide you through the return process.
- Once we’ve inspected it, we’ll arrange a repair or replacement as quickly as possible.
How Long Does The Warranty Last?
Your O’Milo jewelry is covered by a 2-year warranty from the date of purchase. This covers manufacturing defects, not normal wear and tear.
Warranty coverage
What You Need To Know.
Quality Check
Every piece of O’Milo jewelry goes through a 3-step quality control process—after production, during polishing, and before packaging. We carefully check each item to ensure it’s free from defects before shipping.
Crafted from sterling silver and gold, our jewelry is delicate by nature. Handle it gently—avoid bending or adding pressure when taking it out of the box or putting it on. Keep it away from water, perfumes, and harsh chemicals. When not worn, store it in a soft pouch or jewelry box to keep it safe.
Clasp Adjustments and Repairs
Clasps or components may shift slightly due to wear, storage, or everyday handling. If a clasp feels loose, it can often be fixed with a simple adjustment—gently bend it back into place until it snaps securely.
If adjustments don’t resolve the issue or you’re unsure about making them yourself, we’re here to help. You’re always welcome to send the piece back to us for inspection and adjustment. We’re happy to assist in keeping your jewelry in perfect condition.
Damage During Shipping
When your jewelry arrives, take a quick look to make sure everything’s perfect. If you notice damage from shipping, let us and the carrier know immediately—it helps us sort things out faster. Your package is insured, so please make sure to document the damage thoroughly with photos and videos—this helps us process your claim quickly.
Don’t worry, skipping this step won’t affect your warranty rights.
Need Help?
Email us at hello@o-milo.com—we’re here to help.